The service you order through the in-memoriam.si website is not a standard service and is made or adapted for a specific person according to the order and instructions of the client and cannot be used for other purposes, therefore the service is subject to the clause:

The consumer does not have the right to withdraw from the contract:

for contracts relating to goods which have been manufactured according to the consumer’s precise instructions, which have been tailored to the consumer’s personal needs, and which, by their very nature, are not suitable for return.

Where the contract is performed by a legal or natural person engaged in a gainful activity, whatever its legal form or ownership, it shall be exempt from the provisions of this Chapter. In these cases, we will deal with your requests for the return of goods on an individual basis, taking into account as far as possible all the reasons and circumstances and the options available to us from our suppliers.

For further information on the Terms and Conditions, please visit the website here